About Nelia
What is Nelia?
A selection of pieces designed for women who want to dress well without spending three hours on it or breaking the bank.
What we do differently
We keep you informed. Your order is prepared within 24 to 48 hours and you receive a tracking number as soon as it ships. You always know the status of your package, which arrives in 7 to 14 business days in France and the European Union.
We select few, but well. Each piece is ordered as a sample, tried on, and verified before entering the catalog. If the fit doesn't convince us, it doesn't end up on the site.
We take responsibility for returns. 30 days to change your mind, no questions asked. Clothes bought online should be tried on at home.
A real person at the other end of the email
No chatbots, no forms that go into a void. Write to neliaboutique.contact@gmail.com, and we will reply within 24 hours, 7 days a week.
Our commitments
- Order preparation within 24-48 business hours
- Delivery in 7 to 14 business days in France and the European Union
- Tracking number sent upon shipment
- Delivery at €6.99 in France, free on purchases over €120
- 30 days to return or exchange
- Secure payment, no banking data stored
- Customer service response within 24 hours, 7 days a week