Allow 7 to 14 days between the validation of your order and the receipt of the package.
Everything is shipped from our warehouse in Europe: no waiting for several weeks, no customs fees.

As soon as your package is handed over to the carrier, you will receive a tracking number via email. It allows you to track your delivery in real time. Remember to check your spam folder if you do not receive anything within 48 hours.

Consult our size guide: it contains FR/EU/UK/US conversions and measurements in centimeters for each size.
If you are between two sizes, choose the larger one, especially for non-stretch fabrics. If in doubt, send us your measurements: we will reply with the recommended size.

By email at neliaboutique.contact@gmail.com or via our contact form.
A real person will reply to you within 24 hours, Monday to Friday.

Yes. You have 30 days from receipt to return your items, without having to provide a reason — the law requires 14 days, but we go further.
The item must be unworn, unwashed, and have its original tags. Refunds are processed within a maximum of 14 days after receipt of the return, generally within 3 to 5 business days.
Return shipping costs are at your expense, unless the item is defective or does not correspond to your order: in that case, we cover everything.